Complaints

Comments & Suggestions

We are very happy to receive constructive comments and suggestions for improving our service to patients.

Complaints

Sometimes services do not run as smoothly as we would wish. If you would like to make a complaint regarding your care or experience we will deal with it in a constructive way in accordance with the NHS Complaints Procedure. Please write to the Practice Manager Elizabeth Walker if you wish to make a formal complaint. Alternatively, speak to a member of staff who will try to resolve any problem you are experiencing, if they can.

Cloverleaf Independent Health Complaints Advocacy

1 Devonshire Court
Green Lane Trading Estate
Clifton
York
YO30 5PQ

The Independent Health Complaints Service is a free, independent, professional Advocacy service for all North Yorkshire residents who want to make a complaint about healthcare commissioned or provided by the NHS in England.

Some of the issues an advocate can support peoples with include:

  • Discuss complaints/issues/concerns in detail.  Advocates will not say if a complaint is valid or not, they will make people aware of what they can and cannot achieve through the complaints process.
  • Discuss the outcomes achievable through making an NHS complaint such as apology, explanation, service improvement or change in procedure.
  • Draft a complaint letter from the information provided.
  • Attend local resolution meetings.    

Tel: 0300 012 4212 (Mon – Fri 9am -5pm, outside these times you can leave a message
Fax:     0300 666 012
EmailNHScomplaints@cloverleaf-advocacy.co.uk
Website: www.cloverleaf-advocacy.co.uk

 

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