All consultations are by appointment only. Appointments can be made in person, by telephone or online. Please note that all calls incoming and outgoing from the practice may be recorded for quality and safety purposes.
To help us provide you with the best possible care, we ask that you give as much information as you are able, whether this be on the telephone or online, in order for us to assess clinical priority and ensure that you see the correct professional at first contact. Our reception team are trained to deal with your personal details in a sympathetic and confidential manner so please help us to help you by giving the required information when asked.
Routine Appointments
Requests for routine appointments can be taken via telephone by our reception team, who are trained to direct you to the most appropriate appointment for your needs.
· request an appointment online, Monday to Friday during opening hours. We will respond within 48 working hours but usually the following working day.
· visit the surgery and speak with a receptionist, Monday to Friday during opening hours.
· use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
· Evening and weekend appointments are available on request by calling the surgery.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
If you feel you need help more urgently than the next available routine appointment (but it is not medically urgent for same day care) then you may be asked by our reception team to put your request through our online consultation portal. This will be triaged by a Clinician on the same day. If you are unable to access this, our reception team can do this on your behalf whilst you are on the phone.
Same day urgent care
Same day urgent care is appropriate for patients who have become suddenly unwell or experienced a sudden deterioration in a previous condition. For access to our same day urgent care triage and appointments please either submit your request through our online link https://florey.accurx.com/p/B82014
Or telephone the surgery and our reception team will take your details and some basic information to pass to our clinicians to triage, If a face-to-face appointment is required this will then be arranged for you. Please make yourself available to be contacted/ to attend an appointment.
Urgent advice:Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.
Symptoms include;
Chest pain
Severe abdominal pain
Vomiting blood
Breathlessness
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Online Services
To access our online appointment booking and repeat prescription service please visit: SystmOnline.tpp-uk.com/Login?PracticeId=B82014
Online Access to Your Medical Records
Online access to your medical record is available please ask for the application forms at reception.
Home Visits
Home visits are at the discretion of your doctor. Please do not ask for a home visit unless the patient is too ill to come to the surgery. A rash or temperature does not prevent patients coming to the surgery and will not endanger others - simply tell the receptionist on arrival. Unless in an emergency situation, please contact us as soon as possible and, whenever possible, before 11.00am on the day to request a home visit.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp