Kingswood Surgery
Practice News
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03Aug 2024
We are excited to introduce a new system which allows patients who are able to make requests online rather than queue on the phone at busier times, allowing you to get on with your day and know that we are dealing with your request. You do not need a username or password to use the system and you can make both appointment requests and admin requests. If you would like some help the first time to use the system please don't hesitate to ring and a member of the reception team will assist you.
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24Jul 2024
From the 5th of August 2024 (05/08/2024) our surgery will be going live with our new online patient triage system. This system will function similarly to our e consult system and will allow you to submit medical and admin requests. We have put together this list of Frequently Asked Questions to help explain more about the system and some changes at the surgery.
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25Jun 2024
We are excited to share that on the 3rd July a new phone system will be going live at the practice. When you call the surgery you will notice a couple of changes to our system which we hope will help navigate you to the correct place.
The new system has a call back option if the lines are very busy, you will not lose your place in the queue we will simply ring you back when it is your turn if you choose this option.
If you are contacting us for results this line will be open between 11am-17.00pm but remember you can access your results online through systmone or the NHS app at anytime day or night.
Information from the Care Quality Commission
Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.
This widget provides a summary of the results of the latest checks carried out by the CQC.
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