Friends and Family Test Results

2015

Since January 2015 the results have been - 51 total responses.

Extremely Likely

Likely

Neither Likely nor Unlikely

Unlikely

Extremely Unlikely

Don’t Know

31

9

5

2

3

1

These results were obtained through the online survey on our website and the box in reception.

Comments included;

Fantastic service.

Lovely Staff & Doctors Takes Time.

I've had mixed experiences at Kingswood. Sometimes extremely good, other times things have not been thoroughly explored & therefore assumptions have been made & either missed or misdiagnosed. The receptionists have been extremely supportive. Dr Armstrong has been very thorough. Overall my experience has been ok.

I feel that our practice has good doctors however the waiting times for an appointment is really unacceptable. I rang recently and couldn't get an appointment for over a week.

Extremely difficult to get an appointment quickly when needed. I need to see the same doctor so have to book a week or more in advance. Appointments for emergencies often see members of my family using the out of hours doctors service.

Only if they register with the doctor that I currently see. Not impressed with any others and was thinking of leaving until this particular one came and I cannot speak highly enough of the care and support that he has given me. Also, have to wait too long for appointments. The receptionists, bar one, are lovely and extremely helpful.

Positive experiences over the last few years

Pleasant staff - surgery is bright, warm & clean

Doctors are wonderful, wish reception had the patience of the doctors. Too practical with their tongue and can be very hurting!

The practice is very helpful and friendly and doctors are fabulous.

Confidence

Amazing care, service and environment, friendly and knowledgeable staff. I cannot rate this practice highly enough. I have been a patient for 15 years.

One word which describes your perfect practice

Caring
Friendly
Compassionate
Knowledgeable
Attentive
Understanding
Timely
Listens
Available
Efficient
Excellent
Responsive
Approachable

What are we doing to improve our service to you?

We are constantly trying to improve the service we provide to our patients.

Our receptionists can be under immense pressure at times but they do always try to accommodate the needs of our patients.

We do operate a Duty Doctor system at the practice; this gives patients who need to speak to a doctor on the day the opportunity to do so. If appropriate the Duty Doctor will then arrange either an appointment or a home visit.

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