We are committed to achieving and providing quality health care that meets the needs of our patients.
Our commitment and responsibilities
- You will be treated as an individual, with courtesy and respect
- You will be treated confidentially
- Your religious and cultural beliefs will be honoured
- We will offer medical advice and information to promote good health
We ask our patients
- To treat our doctors and practice staff with courtesy and respect
- To take the health advice given to you at the practice
- To make non-urgent calls later in the day to avoid the very busy early morning period
- To contact us as early as possible to request a home visit the same day
- To ask us about receiving the results of any tests ordered and to obtain the results from us
- To let us know as soon as possible if an appointment needs to be cancelled or changed (to avoid wasting valuable doctor and nurse time)
- To request repeat prescriptions several days before supplies are due to run out
- To allow 48 hours between requesting a prescription and collecting it
- To tell us straight away of any changes to names, addresses or telephone numbers