Standards of Care

We are committed to achieving and providing quality health care that meets the needs of our patients.

Our commitment and responsibilities:

  • You will be treated as an individual, with courtesy and respect.
  • You will be treated confidentially.
  • Your religious and cultural beliefs will be honoured.
  • We will offer medical advice and information to promote good health.

We ask our patients:

  • To treat our doctors and practice staff with courtesy and respect.
  • To take the health advice given to you at the practice.
  • To make non-urgent calls later in the day to avoid the very busy early morning period.
  • To contact us as early as possible to request a home visit the same day.
  • To ask us about receiving the results of any tests ordered and to obtain the results from us.
  • To let us know as soon as possible if an appointment needs to be cancelled or changed (to avoid wasting valuable doctor and nurse time).
  • To request repeat prescriptions several days before supplies are due to run out.
  • To allow 48 hours between requesting a prescription and collecting it.
  • To tell us straight away of any changes to names, addresses or telephone numbers.
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